Returns & Exchanges

Return Policy

We want you to love your purchase from Sophisticated Tomboy. If for any reason you are not completely satisfied with your order, you may initiate a return within 30 days of the purchase date. Please read our return policy carefully to understand your options.

Eligibility for Returns:

  • To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
  • Accessories and jewelry are non-returnable for hygiene reasons unless they arrive damaged or defective.
  • Sale Items are Final Sale and cannot be returned

Timeframe for Returns:

  • You have 30 days from the date of purchase to request a return.

Return Process:

  1. Contact Customer Support: To initiate a return, please contact our customer support team at sophisticatedtomboy10@yahoo.com. Provide your order number and the details of the item you wish to return.

  2. Verification and Approval: Our customer support team will review your request and verify if the item is eligible for a return. Once your return request is approved, we will provide you with instructions on how to proceed.

  3. Pack the Item: Securely pack the item to avoid damage during transit. Please include a copy of your order confirmation or packing slip with the return.

  4. Return Shipping: You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., sending the wrong item or a defective product). We recommend using a trackable shipping method for your protection.

  5. Refund or Store Credit: Once we receive the returned item and verify its condition, we will process your refund or issue a store credit, depending on your preference.

    • Refund: The original purchase price, excluding any shipping charges, will be refunded to your original payment method within 5-10 business days after receiving the return.
    • Store Credit: If you prefer, we can issue a store credit equivalent to the original purchase price, excluding any shipping charges, which you can use for future purchases on our website.

Terms and Conditions:

  • Refunds or store credits are issued only after we receive and inspect the returned item.
  • We are not responsible for items lost or damaged during return shipping, so please ensure proper packaging and use a trackable shipping method.
  • If you received a defective or incorrect item, please contact our customer support team immediately for assistance.

Contact Us: If you have any questions or need further assistance regarding our return policy, please contact our customer support team at sophisticated10@yahoo.com. We are here to assist you.

 

Exchange Policy

At Sophisticated Tomboy, we want you to be completely satisfied with your purchase. If you need to exchange an item, we're here to help. Please read our exchange policy carefully to understand your options.

Eligibility for Exchanges:

  • Items must be eligible for return (Please refer to our Returns Policy for more details).
  • Exchanges are only available for items purchased directly from www.sophisticatedtomboy.store.

Timeframe for Exchanges:

  • You have 30 days from the date of purchase to request an exchange.

Exchange Process:

  1. Contact Customer Support: To initiate an exchange, please contact our customer support team at sophisticatedtomboy10@yahoo.com. Provide your order number and the details of the item you wish to exchange.

  2. Verification and Approval: Our customer support team will review your request and verify if the item is eligible for an exchange. Once your request is approved, we will provide you with instructions on how to proceed.

  3. Return the Item: You will be responsible for shipping the item back to us. Please ensure the item is securely packed to avoid damage during transit. We recommend using a trackable shipping method for your protection.

  4. New Item Ship: Once we receive the returned item(s) and verify its condition, we will ship your new item(s) and provide a new tracking number to you within 48 hours.

Terms and Conditions:

  • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
  • Exchange shipping costs are the responsibility of the customer unless the exchange is due to an error on our part (e.g., sending the wrong item or a defective product).
  • Customized or personalized items are not eligible for exchange unless there is a manufacturing defect.
  • Sale items and promotional items may have limited exchange options. Please check the product description for details.

Contact Us: If you have any questions or need further assistance regarding our exchange policy, please contact our customer support team at sophisticatedtomboy10@yahoo.com. We are here to assist you.